Lease financing for office technology Make a paymentCustomer support+1 (888) 635-7472

Customer support

Leasing equipment through Elm City Capital? Pay your bill, request a payoff, or reach our team. Your lease or account number is on your invoice and your lease agreement.

Talk to us
+1 (888) 635-7472 support@eccapital.com

Requesting a payoff

  1. 1Call or email us with your lease or account number and the company name on the lease.
  2. 2Tell us whether you plan to keep the equipment, return it, or replace it with new equipment.
  3. 3We’ll send a written quote with the amount and the date it’s good through.

At the end of your lease

Your options depend on the type of lease you signed. Check your agreement for any notice it requires, and contact us a few months before the term ends so there’s time to decide without pressure.

Fair market value lease
  • Return the equipment
  • Renew the lease for a further term
  • Upgrade to new equipment
  • Buy the equipment at its fair market value
$1 buyout lease
  • Make your final payment
  • Ownership of the equipment transfers to you for $1
  • Service and supplies continue with your dealer as you arrange

Need service on your equipment? Call your dealer.

We finance the equipment. The dealer who sold it to you handles repairs, supplies, and technician visits, even when service is included in your lease payment. Their contact details are on your service agreement or your equipment.

Common questions

Where do I find my lease or account number?

It’s printed on your invoice and on your lease agreement. If you can’t find it, call us with the company name on the lease and we’ll look it up.

Why are there taxes on my invoice?

Leased equipment can be subject to sales, use, or property taxes depending on where it’s located. If a charge looks wrong, contact us and we’ll walk you through it.

Can I add equipment or upgrade before my lease ends?

Often, yes. Talk to your dealer about what you need, and we’ll work with them on adding to your current lease or moving you to a new one.

Our company moved or changed its name. What do I do?

Let us know as soon as you can so invoices reach the right place. Some changes, like moving equipment or transferring a lease, need our approval first.